Frequently Asked Questions
Everything you need to know about your ONEXPLAYER experience, from shipping to technical support.
What is the typical shipping timeframe for international orders?
We typically process orders within 1-3 business days. International shipping via DHL or FedEx usually takes 5-10 business days, depending on your location and customs clearance processes.
Does my ONEXPLAYER come with a warranty?
Yes, all official ONEXPLAYER handheld consoles come with a 1-year limited manufacturer's warranty covering hardware defects. Accessories are generally covered for 3 to 6 months.
What is your return policy for open-box products?
We offer a 15-day return window for items in original condition. If the product has been opened and is not defective, a restocking fee may apply. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are import duties and taxes included in the price?
Prices on our store generally do not include VAT, GST, or other import duties. Customers are responsible for any customs fees imposed by their local government upon the arrival of the package.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna or Affirm in supported regions for flexible financing.
How can I update the drivers and BIOS on my device?
You can download the latest firmware, BIOS updates, and driver packages directly from our 'Support' or 'Download' section on the official website to ensure optimal gaming performance.